Frequently Asked Questions
General Information
What is
Desperados
Internet Service?
Why should I choose
Desperados
over other Internet service providers?
What do I get with
Desperados
High Speed Dial-Up 9.0?
What do I get with
Desperados
WebPack?
I already have an Internet service provider but want the
DesperadosFan.net
features. Can I still sign up?
What is
Desperados
High Speed Dial-Up 9.0?
What is the
Desperados
Toolbar?
How do I use the Pop-Up Blocker?
What is the Online Mall?
Does
Desperados
have parental controls for families?
Where can I find
DesperadosFan.net
software?
I have the
Desperados
CD-ROM. How do I sign up?
A friend/co-worker gave me their
Desperados
CD-ROM. Can I use it to sign up?
Are there any additional fees that come with my service? What about
phone toll charges?
How many dial-up access numbers does
Desperados
provide for calling in?
How do I switch to DesperadosFan.net?
How do I cancel my current Internet service provider?
What are the minimum computer system requirements for
Desperados?
Is this service compatible with my Macintosh computer?
I'm not a technology expert. What sort of help does
DesperadosFan.net
offer?
How do I receive an additional month of free service?
How do I sign up?
E-mail Support
How do I create additional e-mail accounts for family members?
Can I access my other e-mail accounts with
Desperados?
How many e-mail addresses come with my service?
How much storage space do I get with my
Desperados
e-mail account?
Can I access my e-mail and home page away from home or work?
What is the difference between web-based and client-based
e-mail?
What happens when my mailbox reaches storage capacity?
How large of an attachment can I send or receive through
e-mail?
What is an e-mail alias and how does it work?
Is my e-mail address provided to outside parties?
What is
Desperados
doing to stop unsolicited e-mail, also known as spam?
What is the bulk e-mail folder?
What is the
Desperados
Privacy Policy?
Billing
What happens after my free trial expires?
What are my payment options?
How will I be billed?
I have a question about my bill. Who can I contact?
General Information
What is Desperados Internet Service?
Desperados
Internet Service provides all of the features and benefits of the major
providers for less and has two feature-packed plans to choose from.
Desperados
High Speed Dial-Up 9.0
offers anytime high speed dial-up access, web-based e-mail, pop-up blockers,
spam filters, virus protection, customizable portal page, online shopping and
more for only $14.95 a month. If you already have an Internet connection with
another provider, you can still take advantage of all these great features with
Desperados
WebPack
at just $7.99 per month.
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Why should I choose Desperados
over other Internet service providers?
Compare to AOL and you can save over $100 per year by making the switch! Check
our comparison chart below and you'll see why
DesperadosFan.net
is the right choice.
Desperados
offers all of the features you want at a discounted price. Sign up and start
saving today!
HIGH SPEED DIAL-UP INTERNET SERVICE
| Compare the Features |
 |
AOL |
Earthlink |
Yahoo |
MSN |
United
(Juno/Netzero) |
| Unlimited Internet Access |
YES |
YES |
YES |
YES |
YES |
YES |
| Dial-up Accelerator Included |
YES |
YES |
YES |
NO |
YES |
YES |
| Number of E-mail accounts |
12 |
7 |
8 |
11 |
11 |
1 |
| Spam & Virus Protection |
YES |
YES |
YES |
YES |
YES |
YES |
| Free Pop-up Blocker |
YES |
YES |
YES |
YES |
YES |
YES |
| Adult & Content Controls |
YES |
YES |
YES |
YES |
YES |
NO |
| MONTHLY SUBSCRIPTION |
$14.95 |
$23.90 |
$21.95 |
$21.95 |
$21.95 |
$14.95 |
Comparisons are based upon services offered by
each ISP as of December 2004
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What do I get with Desperados
High Speed Dial-Up 9.0?
Unlimited Reliable High Speed Access - Surf as long as you want
for one low price. Up to 5 times faster than normal dial-up with thousands of
access numbers so you'll experience fewer busy signals or bad connections.
Desperados
E-mail - Finally, web-based e-mail that is easy to use! Show your
pride with an e-mail address such as: YourName@DesperadosFan.net, 250
megabytes of storage, virus protection, 12 accounts for you and your family, a
spam filter to block unwanted messages, an address book to store your contacts,
the ability to check your messages from any computer and more.
Desperados
Portal - Your personal portal page is fully customizable with
headline news, weather, sports, driving directions, movie finder, search
engines, horoscopes, a personal calendar, online shopping and more.
Desperados
Toolbar - Enjoy surfing the web again with the
Desperados
Pop-up Blocker and the family-friendly Content Filter. Plus, get one touch
access to e-mail, search, home page and all your favorite websites.
Toll Free Technical Support - Need help? Have a question? Our
Desperados
team is here to assist you with toll-free technical support, seven days a week. Just call
1-866-270-8008
or send an e-mail to TechSupport@DesperadosFan.net
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What do I get with Desperados
WebPack?
Desperados
WebPack
is designed for those who have a pre-existing dial-up or broadband connection
with another provider. Sign up and you'll receive all of the features and
benefits described above, with the exception of multiple e-mail accounts, at a
low rate of just $7.99 per month or save more and sign up for an entire year
for $69.95.
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I already have an Internet service
provider but want the
DesperadosFan.net
features. Can I still sign up?
Yes! Don't want to switch your Internet service provider but want all of the
Desperados
membership benefits and exclusive content? Just sign up for
Desperados
WebPack
- it's ideal for both dial-up and broadband connections.
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What is
Desperados
High Speed Dial-Up 9.0
?
Designed for dial-up connections,
Desperados
High Speed Dial-Up 9.0
is up to five times faster than regular dial-up speeds. It speeds up the
transfer and download of web pages, e-mail, attachments as well as most
graphics, photos and animation.
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What is the
Desperados
Toolbar?
The
Desperados
Toolbar sits just below your web browser address bar and provides one-click
navigation to your
Desperados
e-mail, top search engines, and the Online Mall. The Toolbar also includes an
effective pop-up blocker and family-friendly content filters.
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How do I use the Pop-Up Blocker?
The Pop-Up Blocker works automatically so you can enjoy surfing the web without
interruption! When you visit a website that attempts to serve a pop-up ad,
you'll receive a message from the toolbar with an option to block or allow the
ad. Checking the box at the bottom of the message lets
Desperados
users block all future pop-up ads from that website. Click the Pop-Up Blocker
button on the
Desperados
Toolbar to view your prohibited and allowed websites and to select even more
blocking options.
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What is the Online Mall?
The Online Mall currently features over 3,200 brand name stores and retailers.
Search online for your favorite brands such as Amazon, Bose, Crayola, Circuit
City, Petco, Travelocity and many, many more.
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Does Desperados have parental
controls for families?
Yes!
Desperados
has content filters to help you protect your children from being exposed to
explicit material or accessing adult websites. The
Desperados
Content Filter currently restricts access to over 65,000 recognized adult web
sites. Parents can even control the level of protection by creating their own
list of 'off-limits' websites. (Desperados
does not make any guarantees that all inappropriate content will be blocked,
filtered, or removed or that your child will be absolutely safe from
inappropriate content. It is always a good idea for parents to directly monitor
the Internet activity of children at all times.)
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Where can I find DesperadosFan.net
software?
If you don't have the software on your computer, you will have the option to
download it at the end of your online registration process. You can also
request a free start-up CD from us and receive it within 14 days by calling
Customer Services at
1-866-270-8008; or you can download the software from our download center.
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I have the Desperados CD-ROM.
How do I sign up?
Just place the disk in your computer's CD-ROM drive and follow the
instructions. Each
DesperadosFan.net
disk launches automatically and has a step-by-step registration and
installation process. During registration, make sure to enter the promotional
code (if available) that is printed on the sleeve of the CD-ROM.
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A friend/co-worker gave me their
Desperados
CD-ROM. Can I use it to sign up?
Yes you can. Once you sign up, feel free to pass the disk onto other members.
Just place the disk in your computer's CD-ROM drive and follow the
instructions. Each
Desperados
disk launches automatically and has a step-by-step registration and
installation process. During registration, make sure to enter the promotional
code (if available) that is printed on the sleeve of the CD-ROM.
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Are there any additional fees that
come with my service? What about phone toll charges?
Desperados
High Speed Dial-Up 9.0
provides unrestricted Internet access and membership for one monthly rate.
However, depending upon the access numbers you choose, your location, and your
calling plan you may be responsible for toll or long distance charges that are
in addition to the local service charges on your phone bill.
Desperados
recommends that you call your telephone operator to determine what charges you
may incur.
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How many dial-up access numbers does
Desperados
provide for calling in?
Desperados
provides thousands of nationwide access numbers to get online with fewer busy
signals and disconnects. Check what access numbers
are available in your area.
How do I switch to DesperadosFan.net?
Desperados
offers toll-free Customer Service, seven days a week.
Call Customer Services at
1-866-270-8008
and we can help you switch quickly and easily. You may also send an e-mail to: TechSupport@DesperadosFan.net
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How do I cancel my current Internet service provider?
After you register with
Desperados
make sure your new account is up and running by logging into your homepage and
sending a few test e-mails to friends or family. Next, contact your Internet
service provider (ISP) to cancel your old account. For your convenience, we've
compiled a list below of a few major providers.
When you contact your old provider, be sure to have the following information
available:
-
Username
(e-mail address and/or screen name)
-
Password
-
Mailing address and/or phone number
-
Number of the credit card that you charged the service to
(sometimes the last four digits are used for verification purposes)
-
Ask that confirmation of your cancellation be faxed or mailed
to your home address.
| Service Provider |
Phone Number |
Fax Number |
Mailing Address |
| America Online (AOL) |
1-888-265-8008 |
1-801-622-7969
Fax Form |
America Online,
P.O. Box 1600,
Ogden, UT
84402-9926
Mail Form
|
| Microsoft Network (MSN) |
1-800-386-5550 |
1-888-747-5857 |
MSN Internet Access,
P.O. Box 249,
North Bend, OR
97459-0249
|
| AT&T Worldnet |
1-800-400-1447 |
1-800-310-8129
Fax Form |
AT&T Worldnet Services
P.O. Box 1923,
Morristown, NJ
07962
Mail Form
E-Mail
|
| CompuServe |
1-800-848-8990 |
1-904-357-7198 |
CompuServe
P.O. Box 28650,
Jacksonville, FL
28650-8650
Mail Form
|
| Earthlink |
Dial-up customers:
1-800-890-6356
DSL customers:
1-888-829-8466
|
Not applicable. |
Not applicable. |
Juno
|
1-888-839-5866 |
Not applicable. |
Not applicable. |
Netscape Internet Service
|
1-866-541-8233 |
Not applicable. |
Not applicable. |
NetZero
|
1-866-841-1442 |
Not applicable. |
Not applicable. |
| Prodigy |
1-800-213-0992 |
Not applicable. |
Prodigy Communication
P.O. Box 203370
Austin, TX, 78720-3370
Mail Form
|
| SBC/Yahoo! |
Dial-up customers:
1-866-SBC-DIAL
DSL customers:
1-877-SBC-DSL5
|
Not applicable. |
Not applicable. |
If you don't see your current Internet service provider listed above, please
visit the company's Web site and check the support area for information on
canceling your service by phone, fax, or mail. Should you have any other
questions please contact Customer Services, 1-866-270-8008.
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What are the minimum computer system requirements for
Desperados
?
-
For Microsoft Windows only.
-
Minimum System Requirements:
Pentium is a registered trademark of Intel Corporation.
Windows is a registered trademark of Microsoft Corporation.
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Is
Desperados
compatible with my Macintosh computer?
No. At the moment,
DesperadosFan.net
dialer software is only available to PC users. You can send and receive e-mails
with Macintosh users but only PC users can download and install the
Desperados
High Speed Dial-Up 9.0
software. However, if you still want to have access to all the
Desperados
membership benefits and exclusive content, just sign up for the
Desperados
WebPack
.
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I'm not a technology expert. What sort of help and support
does
DesperadosFan.net
offer?
It can be wildly frustrating to have a problem you can't solve. Our world-class
customer service provides many help resources available to
DesperadosFan.net
customers:
-
Technical E-mail Support --where you can get answers in hours, not days!
-
Technical Telephone Support-- where you can speak directly to a Technical
Support representative.
-
Technical Online Chat-- where you can chat live one-on-one with Technical
Support representatives online.
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How do I receive an additional month of FREE service?
After you sign up, tell a friend, co-worker, or family member to sign up for
their own account, and remain a member for 30-days, you will receive 30 days of
free service. Just have them enter your
Desperados
user name (the first part of their e-mail address) in the "Who Referred You?"
box during the sign-up process. Once they register and remain a
Desperados
member for 30 days, you will receive a credit for one free month of service!
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How Do I sign up?
Contact us now and get a FREE 15 day trial with no obligation.
Take advantage of our special offers and incentives by visiting http://www.DesperadosFan.net or call
1-866-270-8008
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E-mail Support
How do I create additional e-mail
accounts for family members?
Dial-up customers can create additional user accounts by clicking on the 'User
Admin' link on their personal home page. Next, click on the 'Admin Sub-Users'
link and enter up to 12 other sub-accounts for family members. Each family
member will have their own e-mail account and password along with the
opportunity to customize a personal home page to their individual preferences.
To access a specific account just be sure to log in with the appropriate user
name and password.
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Can I access my other e-mail accounts with
Desperados?
Yes! Because
Desperados
is a web based e-mail system, you can collect all of your e-mail accounts into
one mailbox! After the registration process, simply visit the 'Options' section
of your e-mail system and add your other accounts under 'POP Settings'. This is
for paid users only.
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How many e-mail addresses come with my service?
Each Dial-Up subscriber has the option to create as many as 12 e-mail addresses,
available at no extra cost.
WebPack
and
FREEmail
users have one address only.
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How much storage space do I get with my
Desperados
e-mail account?
Each
Desperados
account has up to 250 Megabytes of storage capacity.
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Can I access my e-mail and homepage away from home or work?
Yes you can! The
Desperados
web-based system allows you to check your account from any computer with an
Internet connection. Feel free to log on from home, work, vacation - it's up to
you.
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What is the difference between web-based and client-based
e-mail?
Web-based e-mail means that your e-mail account is actually a web site,
providing global access to your e-mail from any Internet-connected computer.
Once you have connected to the Internet via a network or Internet service
provider just visit http://webmail.DesperadosFan.net
and log into your account. This is different from client-based e-mail in which
you need to connect directly (most times from your own computer) to your
network or Internet service provider to access your account.
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What happens when my mailbox reaches
storage capacity?
If your mailbox becomes full, new incoming messages will be returned to the
sender.
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How large of an attachment can I send
or receive through e-mail?
An individual message can be up to 20 MB (for paid users only). Individual messages larger than 20 MB
cannot be delivered.
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What is an e-mail alias and how does
it work?
An e-mail alias is an alternative e-mail address that you choose. It is like an
assumed name or nickname that enables you to personalize your e-mail address.
As a
Desperados
member, you will be able to choose your user name, which will become your
e-mail address, during the registration process. Creating or changing your
e-mail alias does not affect your primary e-mail address. You will receive
e-mail sent to both your e-mail alias and your e-mail address.
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Does Desperados provide my e-mail
address to outside parties?
No.
Desperados
values the privacy of your e-mail address and does not sell to any third party
information about its customers, except in cases where we are required by law
to do so (such as in the case of a subpoena or court order) or where disclosure
is necessary to protect our network (as in a hacker attack) or in an emergency
situation. View our Privacy Policy.
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What is Desperados doing to
stop unsolicited e-mail, also known as spam?
Desperados
is committed to protecting the privacy of your e-mail address and is actively
developing ongoing solutions to address the problem of unsolicited commercial
e-mail. We do this in a number of ways, such as by limiting the number of
e-mail messages that can be sent at one time to 100 recipients and the total
number of e-mail recipients in any one-hour period to 500. We are implementing
new features that allow you to control messages that are delivered to your
inbox. For example, by creating block and safe lists you can help to ensure
that the e-mail you want gets to your inbox, as well as minimize your junk
e-mail.
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What is the bulk e-mail folder?
As part of our continuing efforts to increase the quality of the
Desperados
Webmail service, the bulk e-mail folder is intended to radically reduce the
amount of spam you receive in your inbox. Most bulk messages are redirected to
your bulk mail folder. This filtering system is automatically activated when
you receive a message that our automatic filter determines was sent in bulk.
Note: Messages in the bulk folder are automatically deleted after 7 days.
Occasionally a message meant for your Inbox may be inadvertently sent to your
bulk mail folder. If this occurs you should add the sender's address to your
personal address book to prevent it from being recognized as bulk mail in the
future. To add a sender's name to your address book:
-
Click the Address Book tab
-
Click the 'Add New Contact' button
-
Type in or cut and paste the sender's address into the e-mail addresses section
-
Click 'Add'
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What is the Desperados Privacy
Policy?
Desperados
respects your privacy. We will not sell or disclose your personal information
to outside companies for marketing or advertising purposes. For more
information, you can read the entire
Desperados
Privacy Policy.
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Billing
What happens after my free trial expires?
Don’t worry; there will be no interruption of your
Desperados
Internet Service. After the last day of your free trial period your credit card
will be automatically charged for your next 30 days of service. To avoid a
credit card charge, you must cancel your
Desperados
service before the free trial period expires.
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What are my payment options?
You may use a valid credit card to sign up for
Desperados. The name and address you provide during registration must be as they appear
on your credit card. You may also pay by electronic funds transfer (EFT) and Paypal.
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How will I be billed?
A charge from
Desperados
will appear each month on your credit card statement or bank statement if you
signed up via electronic funds transfer (EFT).
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I have a question about my bill. Who
can I contact?
For billing questions please call
1-866-270-8008.
Desperados
offers toll-free customer support 7 Days a Week. You may
also send an e-mail to: TechSupport@DesperadosFan.net.
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