General Information
What is Desperados FREEmail?
What do I get with Desperados FREEmail?
How much storage space do I get with my FREEmail account?
How large of an attachment can I send or receive through e-mail?
Can I access my e-mail account from home or work?
What is the difference between web-based and client-based e-mail?
How does FREEmail protect me from unwanted e-mail (spam)?
Does FREEmail provide my e-mail address to outside parties?
Where did my personal e-mail account go? When does an account become dormant?
Why do I need to provide an alternate e-mail address?
What is the FREEmail Toolbar?
Where can I download the FREEmail Toolbar?
What is the FREEmail Online Mall?

FREEmail Support
How do I contact a FREEmail customer support representative?
What are the minimum computer system requirements for FREEmail?
Is FREEmail compatible with my Macintosh computer?
What if I forget my password?
How do I change my password?
Why doesn’t my password work?
Can I turn the ads off?
What is the bulk e-mail folder?
How do I use the Parental Controls and Content Filter?
How do I use the Pop-Up Blocker?

General Information

What is FREEmail?

FREEmail is as good as it sounds! FREEmail is a completely free e-mail account and browser toolbar with plenty of features that are easy to use. The FREEmail Toolbar sits beneath your brower address bar and provides one-click access to your mail account, favorite sites, search engines, pop-up blockers and more. FREEmail is as safe and secure as a paid e-mail service. FREEmail does not sell or rent your personal information to outside companies. To support the cost of this service FREEmail does place graphical ads within various pages of the e-mail system.

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What do I get with FREEmail?

FREEmail includes an affinity e-mail address ‘yourname@DesperadosFan.net’, 250 MB of storage, e-mail virus protection, Spam filters, plenty of folders to file your messages, easy to use address books, parental controls to monitor the messages that can be sent or received, and much more.

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How much storage space do I get with my FREEmail account?

Your FREEmail account comes with 250 MB of storage.

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How large of an attachment can I send or receive through e-mail?

FREEmail allows you to attach files up to 10 MB.

Can I access my e-mail account from home or work?

Yes you can! The FREEmail web-based system allows you to check your account from any computer with an Internet connection. Feel free to log on from home, work, vacation - it’s up to you.

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What is the difference between web-based and client-based e-mail?

Web-based e-mail means that your FREEmail account is actually a web site, providing global access to your e-mail from any Internet-connected computer. Once you have connected to the Internet via a network or Internet service provider just visit http://webmail.DesperadosFan.net and log into your account. This is different from client-based e-mail in which you need to connect directly (most times from your own computer) to your network or Internet service provider to access your account.

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How does FREEmail protect me from unwanted e-mail (spam)?

FREEmail ’s powerful spam filter works behind the scenes to keep your inbox free of unsolicited e-mail messages. FREEmail offers users three levels of protection; standard, enhanced and exclusive to control the level of your account’s security.

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Does FREEmail provide my e-mail address to outside parties?

No. FREEmail values the privacy of your e-mail address and does not sell to any third party information about its customers, except in cases where we are required by law to do so (such as in the case of a subpoena or court order) or where disclosure is necessary to protect our network (as in a hacker attack) or in an emergency situation. View our Privacy Policy.

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Where did my personal e-mail account go? When does an account become dormant?

If a FREEmail account is not logged into by a user for a period of 60 days that account becomes dormant. All incoming messages to this account will bounce back to the sender. To reactivate a dormant account, simply log in. If a dormant account remains inactive for more than 90 days, all files, messages, folders and addresses are permanently deleted and can not be retrieved by the user. For more information please see our full Terms and Conditions.

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Why do I need to provide an alternate e-mail address?

Your alternate e-mail address is where we send User Name and Password requests. This e-mail address will not be provided to advertisers and will only be used for account information, notices and updates.

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What is the Desperados Toolbar?

The FREEmail Toolbar sits just below your web browser address bar and provides one-click navigation to your e-mail, top search engines, your favorite and most frequently visited websites and the FREEmail Online Shopping Mall. The Toolbar also includes an effective pop-up blocker and family-friendly content filters. The Toolbar works with PC’s only and is not compatible with MacIntosh computers.

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Where can I download the Desperados Toolbar?

Although the FREEmail Toolbar is downloaded and installed automatically when you sign up for your FREEmail account you can download the Toolbar on its own by visiting: toolbar.DesperadosFan.net

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What is the Desperados Online Mall?

The Online Mall currently features over 3,200 brand name stores and retailers in categories such as; electronics, enterainment, cars, books, travel, apparel, health & fitness, flowers & gifts, insurance, pets, toys, games, sports and much much more! Surf on over and take a look.

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FREEmail Support

How do I contact a FREEmail customer support representative?

FREEmail customer service representatives are here to help free of charge! Simply send an e-mail to TechSupport@DesperadosFan.net and your question or issue will be answered promptly. Be sure to search this area for more answers to our frequently asked questions. Phone support and Online Live Chat are provided for paid users only.

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What are the minimum computer system requirements for FREEmail ?

For Microsoft Windows only. Minimum System Requirements:

• Pentium II or higher.
• 32MB RAM or higher.
• Window 98, ME, NT 4.0 (Service Pack 4), 2000, XP or higher.
• Telephone Modem.

Pentium is a registered trademark of Intel Corporation. Windows is a registered trademark of Microsoft Corporation.

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Is FREEmail compatible with my Macintosh computer?

Yes. The FREEmail system is designed to work with all platforms. You can send and receive messages with any type of user. However, the Desperados Toolbar is only compatible with PC’s at this time.

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What if I forget my password ?

Users who have forgotten their password should go to www.DesperadosFan.net/user/admin and click on the ‘forgot password’ link underneath the login area. Users will be prompted to provide their address as well as the answer to their secret question that was set during the account sign up process.

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How do I change my password?

Users who would like to change their password should go to www.DesperadosFan.net/user/admin and log in. Once inside the user admin area, type in your new password in the appropriate field.

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Can I turn the ads off?

The ads you see within the FREEmail system help financially support the accounts and services that are made available to users at no cost. These banner ads cannot be turned off. However, FREEmail does offer a premium level service that is free of graphical ads. This service provides 250MB of e-mail storage space, a personal Portal Page with over 120 news and content options, the ability to collect mail from all of your e-mail accounts, free customer support via phone and live chat and much more. For more information, visit: www.DesperadosFan.net

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What is the bulk e-mail folder?

This filtering system is automatically activated when you receive a message that our automatic filter determines was sent in bulk. Note: Messages in the bulk folder are automatically deleted after 7 days.

Occasionally a message meant for your Inbox may be inadvertently sent to your bulk mail folder. If this occurs you should add the sender’s address to your personal address book to prevent it from being recognized as bulk mail in the future. To add a sender’s name to your address book:

• Click the Address Book tab
• Click the 'Add New Contact' button
• Click ‘Add’

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How do I use the Parental Controls and Content Filter?

FREEmail has content filters to help you protect your children when online from being exposed to explicit material or accessing adult websites. The FREEmail Content Filter, located in the FREEmail Toolbar currently restricts access to over 65,000 recognized adult web sites. FREEmail users can even control the level of protection by creating their own list of ‘off-limits’ websites.

(FREEmail does not make any guarantees that all inappropriate content will be blocked, filtered, removed or that minors will be absolutely safe from inappropriate content. It is always a good idea for parents to directly monitor the Internet activity of children at all times.) Best of all, the Parental Controls and Content Filters are password protected- to keep the off-limits website list truly off-limits. To customize the Content Filter controls click on the ‘Utilities’ button on your toolbar.

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How do I use the Pop-Up Blocker?

The FREEmail Pop-Up Blocker works automatically so you can enjoy surfing the web without interruption! When you visit a website that attempts to serve a pop-up ad, you’ll receive a message from FREEmail with an option to block or allow the ad. Checking the box at the bottom of the message lets FREEmail users block all future pop-up ads from that website. Click the Pop-Up Blocker button on the FREEmail Toolbar to view your prohibited and allowed websites and to select even more blocking options.

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